Sundaram Business Services (SBS), the Business Process Outsourcing (BPO) arm of Sundaram Finance Ltd, has entered into a joint venture agreement with $3 billion ETA Group of Dubai to float a first BPO outfit in Dubai, targeting the entire Gulf region. SBS will be holding 40% stake in the JV while ETA group will have the remaining 60%. The JV will target markets in the UAE, Bahrain, Oman, Qatar, Kuwait and Saudi Arabia.
check for more information : http://www.sundarambizserv.com/
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|Call centres are integral to the Dubai business sector. Dubai’s industries possess one of the best evolved organizational competencies in the world of business. The principle of outsourcing non core operations is the accepted industry norm in Dubai. Contact services to many banking, insurance, telecom, consumer goods sector companies are outsourced. Most of the companies have outsourced their customer service activities. Offshoring of telecommunication based customer service activity has been the strategy for many companies since the very outset of the idea of business process outsourcing in Dubai. |
In view of the above trend of outsourcing, there emerged many BPO companies in Dubai. These outsourcing companies and call centres offer job vacancies to many hundreds of people from various parts of the world.
|The jobs such as call centre associate, customer service executive, BPO executive, representative, online and call centre marketing and telemarketing personnel find Dubai as the most lucrative location in the Middle East. |
Dubai Global-Services.com is an Integrated Computer Telephony Customer Call Centre based at Dubai Internet City. Dubai Global Services is looking for well-educated staff to be trained as Agents. Candidates with excellent fluency in written and spoken Arabic and/or English language with a strong PC or telephony background are eligible. Previous experience in customer relationships would be an added advantage. Dubai Global Services need agents who are courteous, friendly, like dealing with other people and good team workers.
The Contact Centre
The Contact Centre is a contact management facility specializing the delivery of a variety of call centre solutions, including outsourced services. The Contact Centre, based at Ajman, UAE, handle contacts over multiple communications channels, including telephony, facsimile messaging, and over the Internet covering e-mails, text chats and web forms. The Contact Centre wishes to recruit highly motivated customer service representatives, supervisors, sales personnel, engineers and managers. Send your resume to: firstname.lastname@example.org
Akkad Holding F.Z.L.L.C.
Akkad Holding is a leading industry service company based in Dubai. Akkad provides total call centre solutions to meet the needs of any industry. This includes marketing calls, customer service and other services. In addition to this there are customizable services to fit the need of a particular occasion or season. Akkad provides technical solution to divert queing calls to an alternate number of the call centre so that when the company's service department personnel are busy attending customers, the call gets automatically diverted to the call centre. Akkad services include CRM Implementation Service, Direct Telemarketing Campaigns, Outbound and Inbound Campaigns, Web Based Database Management, Remote Client Access and Control, Multilingual Professional Agents and Advanced Telephony Equipment. Akkad holdings offer employment in Creative web design, Sales & Marketing and Accounting professionals.
Buzz Contact Centre Solutions
Buzz Solutions is the first contact centre in the Middle East to provide outsourced solutions by professional teamwork and quality of technology. Buzz caters for all contact processes including telephone calls through agent, or IVR machine-based, e-mail services, fax services and web integrated communications. Buzz provides 100% BPO focused solutions with re-engineered processes and value-added services to our clients. Buzz offers a platform to launch career for those who wish to make a difference in growing service industry.
Leading Indian software solutions company, Sonata Software Ltd. today announced the opening of its one hundred per cent owned subsidiary at Dubai Internet City, the region's leading managed ICT cluster. Establishing itself as a regional hub for its business in the Middle East and Africa, Sonata Software FZ - LLC, will provide value-based IT solutions to customers, strengthening its presence in the region.
Sonata Software will use its Dubai Internet City free zone base to target regional market segments including the Travel, Tourism, Hospitality and Construction industries - some of the major sectors that make up the GDP in the Middle East.
Malek Al Malek, Executive Director, Dubai Internet City said: "Dubai Internet City has attracted some of the biggest names in the IT industry since it was established in 2000. We are delighted to welcome on board yet another global leader with a reputation for creating cutting-edge solutions and technology. We look forward to working closely with Sonata where the industry can leverage on its ability to bring out the best software solutions. In addition, our partnership with Sonata will find ways that will further build our knowledge-based economy for the region."
Sonata has established a strong team that will manage its Middle East operations. Mr Mahesh Shastry, General Manager, Middle East and Africa, along with Principal Consultant, Mr A T Srinivasan together form a team that brings an in-depth knowledge of the Middle East market. With a wealth of experience working in the Middle East, the team is well positioned to leverage their knowledge of the market.
Mr. B Ramaswamy, President and Managing Director of Sonata Software Limited, said: "We are excited about our geographical expansion into the Middle East. We are confident that operating out of the region's leading managed ICT cluster will make this an important growth engine for Sonata.
"Given our strong track record of innovation, satisfied and referenceable customer base, our robust infrastructure and an excellent workforce, we are fully committed to provide best-in-class services. Customers will benefit from our alliances with global technology majors and our proven track record of offering services to many multinational customers."
"Based on our core competence built over the years and a strong commitment, we are confident that our steadfast service back-up and an expert team structure formed for this mission will provide high-quality and innovative solutions to our Middle East partnerships," Shastry added.Sonata Software ranked among the top 20 IT Software and Service Exporters in India for FY07-08, as per the industry rankings released by NASSCOM, the premier trade body and the chamber of commerce of the IT-BPO industries in India.
The Bangalore based company, worth US$400 million, will continue to spur its success in expanding its businesses in other geographies. The most recent expansion was its joint venture with European travel major TUI AG.Sonata's services range from IT Consulting, Product Engineering Services, Application Development, Application Management, Managed Testing, Business Intelligence, Infrastructure Management, Packaged Applications to Travel Solutions.
Dubai Internet City currently hosts most of the Fortune 500 companies and more than 1,200 specialized industry leaders from diverse segments of the information and communication technology sectors. Emerged as one of the largest ICT clusters in the world, DIC caters to the region's increasing focus on creating knowledge-based economies.
Cupola Teleservices (CTS), a division of the Cupola Group, has embarked on a planned expansion of its offerings delivered from its facility at Dubai Internet City (DIC) to encompass a wider range of Business Process Outsourcing (BPO) services.
The range of services that CTS will provide from its customized facility in DIC include Customer Relationship Management (CRM), Marketing and Sales services and IT Support.
CTS, which relocated to Dubai Internet City on September 20, provides Business Process Outsourcing (BPO) services to companies throughout the Middle East, Europe and Asia. Several blue chip companies including Hewlett Packard (HP), Cisco Systems, Western Union Money Transfer and Siemens Mobile are among its customers.
"Business Process Outsourcing (BPO) is an exciting sector and we are keen to support the efforts of companies like Cupola Teleservices to build their competencies in this domain in the region," said Dr. Omar Bin Sulaiman, CEO, Dubai Internet City. "Dubai Internet City has a specialized world-class infrastructure that helps BPO companies develop competitive advantage," he added.
According to the General Manager of CTS, Kazim Awan, the decision to move to Dubai Internet City was taken after careful consideration of costs and benefits. "The move makes economic sense because Dubai Internet City provides an IT infrastructure that directly impacts CTS's ability to offer enhanced services to its clients," he said.
CTS's expertise and services are spread across Customer Care and Technical Support, Sales through Lead Generation, Marketing Campaign Management, Database Development, Order Intake & Order Processing, Customer Satisfaction Surveys, Direct Marketing, Fulfillment Services, Disaster Recovery & Contingency Planning, Facility Management, Call Centre Consulting, Answering Services 24x7, IT Support Services (Network Administration/User Support/Project Management).
"What makes us different is our dynamic professional management, who operate to one common goal: protection and growth of our clients' interests," said Awan.
Cupola's facility at DIC combines voice/internet communication technology with specialist knowledge and processes to enable clients to implement their critical business, marketing, sales and support strategies. CTS can offer businesses many benefits, providing organisations with a single and powerful contact tool for customers, which is easily accessible and can satisfy customers' requests swiftly.
Press Release from : http://www.ameinfo.com/30161.html
Dubai: The United Arab Emirates-based Noor Investment Group (NIG) has entered into a joint venture with India's leading business process outsourcing (BPO) company Adventity to provide services like transaction processing, knowledge process outsourcing and call centre management. Noor Investment Group has been working with Adventity the last few months in a consulting and BPO capacity," NIG chief executive Hussain Al Qemzi said in a statement here.
"Based on our experience to date, we believe that there exists an opportunity to build a world-class BPO company to service blue-chip companies across the MENA (Middle East and North Africa) region. This view is shared by Adventity and its board of directors, who view MENA as their primary growth market over the next several years," he said.
Headquartered in Dubai, NIG focuses purely on Islamic financial activities and aims to be the world's leading Islamic financial institution.
"This region has been of prime importance to Adventity and our new relationship offers us an ideal opportunity to further our investments in the Middle East and bring significant value and solutions to our customers globally."
The joint venture will primarily offer its services in the six Gulf Cooperation Council countries, MENA as well as Pakistan, according to an NIG statement.
Through the joint venture, NIG plans to leverage on Adventity's expertise in process management in the financial services sector including assets and liabilities, card products, insurance, fund administration, customer relationship management, settlement and reconciliation, advisory services and analytics.
This is Adventity's first major investment in Dubai and will involve the establishment of a dedicated delivery centre in the region.
The joint venture will also offer clients the ability to leverage Adventity's recruiting and training pool in India, the statement said.
Dubai is competing against India in attracting
business process outsourcing (BPO) trade in the region, although the
high costs involved are standing in its way.
The latest in the list to attract BPO trade in
competition with India is Dubai, but the city is loosing ground with
its high cost factor in setting up these centres in that region.
Even though UAE is being adjudged as the most
competitive economy in the region, and the Dubai Outsourcing Zone is
lobbying hard to invite major corporate to set up their office. As a
part of this initiative Emirates Group have begun building call centers
at the Dubai Outsourcing Zone. The free zones focus on hosting
higher-end outsourcing services has given it an edge over less
expensive options in India.
How far this venture will prove to be successful is
still a gamble since most of the major outsource providers believe that
lack of educational reform and less of local professionals are some of
the issue which are standing in its way.
As quoted by Al Naqi in Gulf News that Dubai Zone is
capable to cater high-end operations compare to Indiaâ€™s cheap and
Industry experts believe, that India scores well
ahead Dubai in attracting call centres, because what requires is the
basic quality communication skills of individuals available at a fair
price. India has already proven its expertise in information technology
and in BPO business obviously making it a natural hub for call centres.
Dubai stands in the middle of East and South Europe,
South Asia, Africa, Central Asia that makes a convenient location, and
also has a population of more than two billion. But in view of high
inflation, and high house rents may force employers to hike their
Dubais dream to make its presence felt in the BPO
industry has already started. By the end of the current year the free
zone expects companies to employ 7,000 workers. On the infrastructure
front eleven buildings have been accomplished so far and 70 companies
have registered exceeding the target of 30 companies.
source : offshoringtimes.com
More than 70 international and regional companies, including ABN
Amro Bank and AXA Insurance, have registered to operate in Dubai's new
outsourcing free zone that opens in December, a top official said.
the Dubai Outsource Zone (DOZ) development was first announced in the
summer of 2004, Dubai Holding, the company behind the project, could
never have dreamed it would be such a success so soon.
companies will offer business process outsourcing (BPO) services mainly
in banking and financial services, information technology, insurance
and the healthcare industries.
Nearly 40 per cent of these are from Europe, 20 per cent from the US and the remaining from the Middle East.
have been surprised by the response," said DOZ executive director Al
Naqi. "The outsourcing business is booming worldwide and we want to
position Dubai as the leading outsourcing destination in the region."
Naqi estimates there would be some 7,000-8,000 people working in the
zone by the end of 2007 and another 5,000 will join each year
Just to give an indication of the success of the
project, the company had originally planned for phase one — a complex
of just five buildings — to satisfy demand until 2008.
in fact happened is that both phase one and two have been completed and
the developers are currently in the process of building phase three.
project, unveiled in June 2004 as part of a plan to boost knowledge
industries in Dubai, hopes to grab a share of the $350 billion a year
global BPO industry with facilities like a zero-tax environment.
Naqi estimates European companies could save up to 40 per cent in costs
and American companies, 20 per cent, by moving business processes to
The Zone hopes to exploit the weaknesses of regional BPO
powerhouses like India, South Africa and the Philippines by reducing
employee attrition, providing high quality infrastructure, an
expatriate-friendly environment and less-interfaring bureaucracy.
want to complement India, which is moving up the value chain and some
of the Indian companies could use this as a disaster recovery zone. We
also have our advantages as we offer a better lifestyle for the
expatriates," Al Naqi said.
Employees will not be allowed to move
jobs within a year of joining a company. Some 60 per cent of the
workers in the zone are expected to come from India, 20 per cent from
East Europe and the remaining from the Philippines and the Middle East.
Naqi said the zone has tie-ups with top recruitment agencies in
countries like India, Jordan and Turkey that will allow businesses to
hire from these countries. Work visas will be approved in 24 hours.
The zone's location close to a university will also help it access a
ready talent pool and it has taken several other steps to keep costs in
check, the principal threat to the BPO industry.
Office space will be available at about a third of the cost in the city proper.
in the zone will start at $1,000 a month and then scale up with the
complexity and the sophistication of the outsourcing operations.
Outsource Zone has a budget to spend up to $200 million in building
infrastructure until the end of 2007 and will create some five million
square feet of office space in the first phase. It expects to recover
investments in 12 years.
Competing with India
believes that for companies wanting to establish outsourced facilities,
Dubai offers a number of advantages that India lacks — particularly in
terms of the country’s infrastructure and the skill levels of its
“We are trying to complement a lot of the weaknesses
of India,” he claims, adding: “India has a lot of weaknesses today, the
infrastructure is not as good as it is supposed to be and it does not
support a multilingual capability.”
“You have a big attrition
rate, a high employee turnover. It’s not an expat friendly environment
where you could have executives move from the US or Europe,” Al Naqi
claims, pointing out that such executives will find it “much easier” to
live in Dubai.
Source: Gulfnews & ITP Technology
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